Our Deepest Apologies

2998 Scott Blvd
Santa Clara, CA 95054
Sales@siloink.com
(408) 905-7710

June 28, 2011

Dear Silo Ink customer,

Over the past 4 months, Silo Ink has been challenged and stretched beyond the limits of the business.  At Macworld back in January, 2011, we were overwhelmed with success and ended up with many bottles of ink (including your order) on back order.  The refill ink was slated to arrive the first week in April.  When it arrived, we did some quality testing on the ink, and the batch was not up to our standards.  Victoria and I had an emergency meeting to discuss immediate steps forward.  

It was a grim situation, but we buckled down and did what we knew was in the best interest of our customers.  We would NOT send out the ink, and would immediately re-order a new batch of ink.  We knew the flak that we would get from our customers, as it was poor customer service and even worse business practice.  At the end of the day, all we kept telling ourselves was that we are doing the right thing by adhering to Silo Ink’s uncompromising high quality standards for each of our valuable customers.

Today, you are receiving the remaining products from your order in early 2011.  As you begin using our ink, we hope that you can fully associate the benefits with the money you saved, the quality of your prints, and the sustainability of this product.

On behalf of the entire Silo Ink team, we truly apologize for the long delay in getting our products out to you.  The learning from this experience has humbled all of us, and we have ramped up our quality control procedures to prevent catastrophes like this from happening again.  Your trust is something we hope to regain over time.  If you have any questions or feedback for us, please feel free to email us at sales@siloink.com. 

Thank you, 

Tik Yip
Vice President of Marketing